Asus frustrating to contact
Posted: Wed Sep 24, 2008 8:47 pm
I bought a new Asus motherboard the end of July. I decided I would like to evaluate the TPM features as it had a spot for an optional module. In doing some research it appears that there are two modules that may work on this board but as they have different names, and part numbers, and Asus have absolutely zero information in the motherboard manual other than mentioning the TPM header I tried to contact them.
I firstly used the form on their tech support page to request information as to which if either module was compatible. After a couple of weeks of not hearing anything I checked the status using the case number and it showed the ticket had been closed - no reply was ever received.
I then send an e-mail directly to Asus requesting the same information. It has been three weeks and no reply to that e-mail.
I then got the telephone number for Asus Canada off the web and tried phoning them directly. While the number is advertised as Asus Canada the voicemail system claims to be the notebook division. I left a message with the "other inquiries" voice mailbox but as yet have heard nothing back.
I have never ever had this much trouble simply contacting a company in my life. I wouldn't even mind mediocre tech suppoort if I could just get a reply. But is seems that at Asus the lights are on but nobody's home.
I firstly used the form on their tech support page to request information as to which if either module was compatible. After a couple of weeks of not hearing anything I checked the status using the case number and it showed the ticket had been closed - no reply was ever received.
I then send an e-mail directly to Asus requesting the same information. It has been three weeks and no reply to that e-mail.
I then got the telephone number for Asus Canada off the web and tried phoning them directly. While the number is advertised as Asus Canada the voicemail system claims to be the notebook division. I left a message with the "other inquiries" voice mailbox but as yet have heard nothing back.
I have never ever had this much trouble simply contacting a company in my life. I wouldn't even mind mediocre tech suppoort if I could just get a reply. But is seems that at Asus the lights are on but nobody's home.