New hardware - System halts/freeze at random - Wall of text!
Posted: Fri Sep 04, 2009 3:31 am
Hi all!
## General description ##
I just bought some new hardware and it is giving me a problem that i don't know what to do with. After the assembly and installation of a OS the computer hangs/freezez from time to time. I haven't found a single action that is causing this it is totally random, i could be surfing the web, playing WoW etc.
When it freezez it stops responding in any way, i can't even turn on Caps and i have to restart it with the reset/power button. There is no articfacts on the screen or no BSOD and the audio totally dissappears (no stuttering left or anything). The freezez/hangs always occurs inside windows, as of yet it has never done this during the POST or boot of the OS
## Hardware and OS ##
Case: Antec SLK3700AMB (With two 120mm fans, 2 x Noctua NF-P12 directly plugged in to the mobo)
Mobo: Gigabyte GA-MA790XT-UD4P (Updated to the latest BIOS F5)
RAM: Corsair XMS DDR3 4GB (9-9-9-24) (TW3X4G1333C9A) 2x2GB
Graphics: XFX ATI Radeon HD4770
Processor: AMD Phenomen II X3 720BE (Stock HS and fan with AS5 applied) (Both CPU and chipset runs around 40-45 degrees C)
HDD: Samsung spinPoint 500GB SATA(HD501LJ) No RAID, just one disk.
PSU: Corsair CMPSU-520HX 520W
DVD: Optiarc DVD RW AD-7243S SATA
Nothing is or has been overclocked, i have not made any changes in the BIOS, most of the settings are on automatic.
Windows Vista Ultimate 64-bit SP1
Windows XP Pro 64-bit SP2
Windows XP Pro 32-bit SP3
## Detailed description of problem ##
I started of by installing Windows Vista Ultimate 64-bit SP1 and the installation was a success, no problems there. I then proceed with the first logon and 2-3 minutes after that the computer rebooted itself. On its way up after the POST it couldn't find the bootloader for Vista. I then did a number of re-installs with the same result. Finally there was a reboot when the system found the bootloader after the reboot. After this the system stopped rebooting by itself and allowed me to stay in the system.
The problem now is that the system starts to freezez/hangs at any given moment. This usually happends after a few minutes so there was basically no time to install drivers and so forth. I managed to check the event viewer but couldn't find any clues to these system halts.
I then tried installing Windows Vista Ultimate 64-bit SP1 on another HDD (Samsung SpinPoint 80GB SATA SP0812C) and i had some luck and the system didn't reboot the first time but the system halt is still present.
I then tried installing Windows XP Pro 32-bit SP3 and later the 64-bit version on the smaller HDD (Samsung SpinPoint 80GB SATA SP0812C) and here there were no reboots after the first logon at all. The system halts is still present in both these OSs but not nearly as often as in Windows Vista. I am now running Windows XP Pro 64-bit SP2 with all the drivers for the hardware installed and the system runs fine when it is actually running but the system halts occurs around 1-2 times a day now.
## What has been tried ##
- Ran MEMTEST-86 for one pass, took about one hour with no errors
- Ran HUTIL to check the Samsung spinPoint 500GB SATA disk, no errors
- Updated the BIOS to the latest version F5.
- Tried running the system with both Optimized defaults and fail-safe defaults.
- Ran all the test in 3Dmark06 to see if that could trigger any problems, went ok.
- Tried a different HDD, as i wrote earlier.
- Stressed the CPU with StressCPU from UBCD without any problem, ran it for about 30 min.
- I have tried the following different setups with the memory:
- Bank 1 and 2 - Dual channel mode with Unganged mode
- Bank 1 and 2 - Dual channel mode with Ganged mode
- Bank 1 and 3 - Single channel mode with Ungande mode
- Bank 1 and 3 - Single channel mode with Ganged mode (Currently under testing!)
Hope i got all the info in there and hopefully someone here can help me with ideas how to further test and nail down the hardware that is casuing this becasue i'm running out of ideas and have limited accesss to hardware to replace for testing. Also since i don't know what is casuing this i don't know which manufacturer to turn to with the problem for help. I don't know why but to me it looks like this is a hardware issue.
Almost forgot to mention that i did get some error in the event viewer that looked like this:
Windows Vista:
Source: WMIxWDM
EventID 106
"Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND
TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected."
Windows XP:
Source: WMIxWDM
Event ID: 106
Description:
Machine Check Event reported is a corrected error.
0000: 00000001 00000001 dde4c3f4 01ca2bb5
0010: 00000000 00000000 00000004 00000000
0020: 001d018b 94324c50 2b6eab00 00000001
0030: 00000000 00000000 00000000 00000000
0040: 00000000 00000000 00000000 00000000
0050: 00000000 00000000 00000000 00000000
0060: 00000000 00000000 00000000 00000000
This dissappeared when i changed connector on the motherboard for the front fan. I noticed that front fan was running 3-400 rpm slower than the rear fan so i changed to a different connector and then the WMIxWDM logs dissappeard under Windows XP and the fan runs at the same speed as the rear. Under Vista i don't know if they dissapeared since i hadn't
done this change yet.
Thanks in advance
## General description ##
I just bought some new hardware and it is giving me a problem that i don't know what to do with. After the assembly and installation of a OS the computer hangs/freezez from time to time. I haven't found a single action that is causing this it is totally random, i could be surfing the web, playing WoW etc.
When it freezez it stops responding in any way, i can't even turn on Caps and i have to restart it with the reset/power button. There is no articfacts on the screen or no BSOD and the audio totally dissappears (no stuttering left or anything). The freezez/hangs always occurs inside windows, as of yet it has never done this during the POST or boot of the OS
## Hardware and OS ##
Case: Antec SLK3700AMB (With two 120mm fans, 2 x Noctua NF-P12 directly plugged in to the mobo)
Mobo: Gigabyte GA-MA790XT-UD4P (Updated to the latest BIOS F5)
RAM: Corsair XMS DDR3 4GB (9-9-9-24) (TW3X4G1333C9A) 2x2GB
Graphics: XFX ATI Radeon HD4770
Processor: AMD Phenomen II X3 720BE (Stock HS and fan with AS5 applied) (Both CPU and chipset runs around 40-45 degrees C)
HDD: Samsung spinPoint 500GB SATA(HD501LJ) No RAID, just one disk.
PSU: Corsair CMPSU-520HX 520W
DVD: Optiarc DVD RW AD-7243S SATA
Nothing is or has been overclocked, i have not made any changes in the BIOS, most of the settings are on automatic.
Windows Vista Ultimate 64-bit SP1
Windows XP Pro 64-bit SP2
Windows XP Pro 32-bit SP3
## Detailed description of problem ##
I started of by installing Windows Vista Ultimate 64-bit SP1 and the installation was a success, no problems there. I then proceed with the first logon and 2-3 minutes after that the computer rebooted itself. On its way up after the POST it couldn't find the bootloader for Vista. I then did a number of re-installs with the same result. Finally there was a reboot when the system found the bootloader after the reboot. After this the system stopped rebooting by itself and allowed me to stay in the system.
The problem now is that the system starts to freezez/hangs at any given moment. This usually happends after a few minutes so there was basically no time to install drivers and so forth. I managed to check the event viewer but couldn't find any clues to these system halts.
I then tried installing Windows Vista Ultimate 64-bit SP1 on another HDD (Samsung SpinPoint 80GB SATA SP0812C) and i had some luck and the system didn't reboot the first time but the system halt is still present.
I then tried installing Windows XP Pro 32-bit SP3 and later the 64-bit version on the smaller HDD (Samsung SpinPoint 80GB SATA SP0812C) and here there were no reboots after the first logon at all. The system halts is still present in both these OSs but not nearly as often as in Windows Vista. I am now running Windows XP Pro 64-bit SP2 with all the drivers for the hardware installed and the system runs fine when it is actually running but the system halts occurs around 1-2 times a day now.
## What has been tried ##
- Ran MEMTEST-86 for one pass, took about one hour with no errors
- Ran HUTIL to check the Samsung spinPoint 500GB SATA disk, no errors
- Updated the BIOS to the latest version F5.
- Tried running the system with both Optimized defaults and fail-safe defaults.
- Ran all the test in 3Dmark06 to see if that could trigger any problems, went ok.
- Tried a different HDD, as i wrote earlier.
- Stressed the CPU with StressCPU from UBCD without any problem, ran it for about 30 min.
- I have tried the following different setups with the memory:
- Bank 1 and 2 - Dual channel mode with Unganged mode
- Bank 1 and 2 - Dual channel mode with Ganged mode
- Bank 1 and 3 - Single channel mode with Ungande mode
- Bank 1 and 3 - Single channel mode with Ganged mode (Currently under testing!)
Hope i got all the info in there and hopefully someone here can help me with ideas how to further test and nail down the hardware that is casuing this becasue i'm running out of ideas and have limited accesss to hardware to replace for testing. Also since i don't know what is casuing this i don't know which manufacturer to turn to with the problem for help. I don't know why but to me it looks like this is a hardware issue.
Almost forgot to mention that i did get some error in the event viewer that looked like this:
Windows Vista:
Source: WMIxWDM
EventID 106
"Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND
TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected."
Windows XP:
Source: WMIxWDM
Event ID: 106
Description:
Machine Check Event reported is a corrected error.
0000: 00000001 00000001 dde4c3f4 01ca2bb5
0010: 00000000 00000000 00000004 00000000
0020: 001d018b 94324c50 2b6eab00 00000001
0030: 00000000 00000000 00000000 00000000
0040: 00000000 00000000 00000000 00000000
0050: 00000000 00000000 00000000 00000000
0060: 00000000 00000000 00000000 00000000
This dissappeared when i changed connector on the motherboard for the front fan. I noticed that front fan was running 3-400 rpm slower than the rear fan so i changed to a different connector and then the WMIxWDM logs dissappeard under Windows XP and the fan runs at the same speed as the rear. Under Vista i don't know if they dissapeared since i hadn't
done this change yet.
Thanks in advance