- Intel Core 2 Quad Q9450 LGA775 'Yorkfield' 2.66GHz 12MB-cache (1333FSB) Processor - OEM
- Asus P5Q Pro Turbo Intel P45 (Socket 775) PCI-Express DDR2 Motherboard
- Kingston HyperX 8GB (4x2GB) DDR2 8500C5 1066MHz Dual Channel
I got this:
Gigabyte GA-X48-DS5 Intel X48 (Socket 775) PCI-Express DDR2 Motherboard
It still didn't boot. I sent back the CPU for testing and it came back as having tested as working fine.
I bought a new video card, just in case. Still no boot. I tried another PSU. Still no boot.
The only thing that hasn't been tested is the memory, but the whole thing has been going on for so long that I'm getting seriously annoyed.
I called their support line again today and requested a refund on everything. They said they couldn't do that as the original order was over 28 days old. Well of course it is. It took them over two weeks to get the motherboard refunded and for me to order a new one. It then took over two weeks for them to test the CPU. So the fact that it's over 28 days old is not my fault.
The guy said it sounded like it could be the BIOS. This is after my checking with the sales guy before ordering the X48 Gigabyte board that it would work and being assured that it would. Of course there is no way I can flash the BIOS without being able to switch the thing on. It's not even posting.
I've written to their complaints section and am waiting to hear back. The support guy said he couldn't authorise a refund and he couldn't put me through to management.
Thing is I'm a repeat customer at OCUK and this is their chance to retain me as a customer.
So what sort of thing could be causing nothing to happen when switching on? The fans spin, the motherboard lights up but the monitor just sits there in standby. I've tried a new video card, a different PSU and a different monitor. I've had the battery out the motherboard and reset the CMOS. I even bought a new case speaker as my didn't work, but there are no beeps coming from the case speaker either.
I'm now over two months without my main computer. Can I take this to trading standards or something if I don't get my refund?