Seagate RMA

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thejamppa
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Seagate RMA

Post by thejamppa » Fri Apr 20, 2007 6:35 pm

I had Seagate ST3300831A ide HDD, Barracuda series 300 GB that is ( yes 300 Gb not 320 Gb ). I had used it for 6 months while I started to experience some problems with it. Anyway I made diagnostic check up with Seatools three times. Once before formatting and twice after formatting. I got each time: "Diagnostics completed with critical errors in Metadata files". Well I made RMA almost 2 months ago and sent it back. Today I Finally got HDD back.

I sent ST3300831A and I got back ST3400832A. In plan languange: I sent 300 GB HDD and I got 400 GB HDD back. Not bad. And I can forgive them for letting me wait for 2 months!

miahallen
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great report

Post by miahallen » Fri Apr 20, 2007 9:31 pm

Thanks for sharing, it's nice to know. I have been a loyal WD customer for years, but I've been temped to go to Seagate more than once.

tehfire
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Post by tehfire » Sat Apr 21, 2007 12:47 am

Yeah, I've had really good luck in terms of reliability with Seagate, though I've never had to work with an RMA. My first Seagate was the venerable Barracuda IV (back in the day I picked it up for its speed, not its quietness, which I ended up loving). That drive lasted me 5 years in 3 different computers. I've used both WD and Seagate and for some reason WD always fail on me. With other people that I've built computers for WD works fine, but just not for me. I can say that WD's RMA system is wonderful.

Right now I have a 320GB 7200.10. Yes, sometimes the seek noise is loud but I kinda like hearing chirping sounds (it's odd). Softmounted in a P180 so it's not too bad. Other noises are below ambient.

thejamppa
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Post by thejamppa » Sat Apr 21, 2007 7:34 am

I checked what my new 400 GB HDD was: Seagate Barracuda 7200.8. So I am bit relieved its not 7200.10 series. Right now I haven't yet pluged it in, due I got 250 GB samsung instead Spinpoint P-series, while waiting this to come. So I need to get silent external storage my 400 GB drive. I think I'll wait Antec MX-1 to come in market in here.

Towermax
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Post by Towermax » Sat May 05, 2007 10:27 am

I recently RMA'd a new 200GB Maxtor-branded Seagate 7200.10 PATA. It worked one day and then just clicked at the next boot.

My replacement drive arrived about two weeks after mailing in the bad drive. The new drive is a 250GB Seagate 7200.10 PATA.

Not bad, and the RMA process was very easy.

johno
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Post by johno » Thu May 24, 2007 2:03 am

Its good news that the RMA with seagate is fairly painless. I've got a 160GB Seagate that's failed on me and ready to send in.

In recent years, I've had around 6 WD, 3 Seagates, 1 IBM - 3 out of 3 seagates have failed and none of the others have given any trouble (apart from being noisy). At least with the other 2 Seagates, they were quite old before failing, and the latest one gave plenty of warning.

This is not to say that Seagate is less reliable, and I'm sure there are people with exactly the opposite experience in drives, but it's an odd feeling to be in the tail of a probability distribution.

shunx
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Post by shunx » Thu Jun 28, 2007 10:08 pm

I've had my share of Seagate HDD failures but their RMA process has been simple and painless each time, if not necessarily fast but the same can be said for other manufacture's RMAs I've done.

vortex222
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Post by vortex222 » Sat Aug 04, 2007 6:26 pm

the most problem drive i had was the early JB series western digitals... I saw every 80 gb JB drive and 3 120 gig drives i sold fail ~1 year after selling them.

I also had 2 BB series drives fail... They were all the solid barring drive, not the newer fluid barring.

My samsungs have had about a 10% failure rate, and in lue of finding a good 500 gig, im going to try the WD's again.

also, every GXP75 i ever saw died.... eek.

tehfire
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Post by tehfire » Sat Aug 04, 2007 9:01 pm

vortex222 wrote:the most problem drive i had was the early JB series western digitals... I saw every 80 gb JB drive and 3 120 gig drives i sold fail ~1 year after selling them.

I also had 2 BB series drives fail... They were all the solid barring drive, not the newer fluid barring.

My samsungs have had about a 10% failure rate, and in lue of finding a good 500 gig, im going to try the WD's again.

also, every GXP75 i ever saw died.... eek.
I've had similar experiences from that product line. The WD800JB, WD1600JD (SATA version but basically the same product) and a few others. I'm using a Barracuda 7200.10 right now. Runs hot! But hasn't failed and 5 year warranty is awesome. In my experiences both WD and Seagate have great return policies.

mark432
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seagate problems

Post by mark432 » Wed Oct 03, 2007 8:21 pm

In the "old days" (i.e. more than 10 years ago), Seagate used to advise turning the drive sideways so that the platters were oriented vertically, resting the back edge on a hard surface, and then dropping the front edge from about one inch height.

This was to fix a problem thay called "stiction" i.e the heads got stuck.

DON't know if this is relevant anymore but it was bizarre back then :-)

- Mark

RedAE102
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Post by RedAE102 » Tue Dec 04, 2007 5:15 pm

I sent in my 400GB 7200.10 (ST3400633AS) because of chirping noises that were quiet at first, but got progressively louder. I'm thinking it may be the same thing you are experiencing, tehfire. Sometimes, it wouldn't make the chirping at all, despite being spun up for days on end. Other times, it would start within an hour of turning the computer on, and would never go away without turning the system off, then back on. Anyway...

I received my replacement drive today (would have been yesterday, but I wasn't home to sign for it). Turnaround was about 2½ weeks total, which isn't bad considering there was the Thanksgiving holiday in between. The drive I got back is a 500GB 7200.9 (ST3500641AS). Subjectively, it's about as loud as the 7200.10 was at idle, but seeks are considerably louder. Add more seek noise on top of a seek noise that only the very hard of hearing would consider quiet, and it's a recipe for insanity for someone like, well, us!

I'm glad I picked up this 1TB WD GreenPower drive in the meantime, 5400rpm or not!

Wibla
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Post by Wibla » Sat Dec 08, 2007 3:29 am

I have 1 of 11 samsung 500GB that is, eh, pre-fail or something, with 2 "pending" sectors. Gonna torture it as an external drive for a while, to see if it will actually die.

I'm steering way clear of WD drives, a friend of mine's company lost 28 of 30 WD 500Gb of various models in a 10 month timespan, which is horrid.
His supplier just accepted RMA's with no questions asked at that point, as he wasnt the only one having issues.
They've later switched all their drives out with Hitachi's and Seagates with no problems whatsoever..

Funny part is that all the 750GB WD's they sold have had zero problems...

guerby
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Post by guerby » Fri Mar 21, 2008 2:13 pm

Same experience with seagte : sent a smart-dead 500 GB to seagate RMA (from Paris, France), got back one week later a 750 GB seagate with 3.5 years of warranty left.

psiu
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Post by psiu » Sat Mar 22, 2008 3:42 am

Hmmph.

Just sent in a 60GB PATA 5400.2 Momentus laptop drive. Single platter.

I sent in the ST96812A.
Got back the ST96822A.

2 platters. Poop. Haven't plugged it in yet...hmmph.

dr4gon
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Post by dr4gon » Wed Mar 26, 2008 6:36 am

Just sent in a 250gb 7200.10 sata , didn't use their "label" but used the address provided so it didn't have the RMA number on it. So hopefully this still goes through :\ .... ugh I don't want to have to send it back again.

Also I hope I packed it right. I used foam which was about 2 inches all around, but not like the egg crate foam (which I think they use to ship back to you).... oh well the foam was from an old maxtor so it should be up to hard drive shipping specifications. I'll try to remember to update here when I hear something back.

dr4gon
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Post by dr4gon » Wed Mar 26, 2008 5:48 pm

wow seagate sent me an email notifying they received it this morning, and this afternoon I got another saying that another was on it's way shipped via ups ground with a direct signature, what a nice turn around! in total, less than a week.

filed claim saturday
shipped monday afternoon
they receive today (wednesday morning)
they ship out today (wednesday afternoon)
I am scheduled to receive it fryday!

who needs advance replacement!?

thejamppa
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Post by thejamppa » Tue Jul 01, 2008 2:21 pm

I guess things work bit faster in the states... But its good to know Seagate RMA works... even my experience that it has been slow...

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