Nasty incompatibility surprise

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Tilltech
Posts: 86
Joined: Sat Dec 10, 2016 1:09 am

Nasty incompatibility surprise

Post by Tilltech » Mon May 15, 2017 7:19 am

I was just finishing up composing all the components when I found out that NOCTUA NH-D15S is not compatible with AM4, i.e. Ryzen.

I don't know what to do now, I spent hours looking for a CPU cooler and that was by far the best air cooler for mATX case like Fractal Mini C.

Abula
Posts: 3628
Joined: Tue Nov 02, 2004 12:22 pm
Location: Guatemala

Re: Nasty incompatibility surprise

Post by Abula » Mon May 15, 2017 8:06 am

Did you buy the AM4 version? Noctua NH-D15 SE-AM4.

If you didn't buy the AM4 version, contact noctua they will send you a free AM4 mount for the NH-D15.

Now if you did buy the AM4 version and still not able to mount it, contact noctua or return it to the retailer you bought it.

Tilltech
Posts: 86
Joined: Sat Dec 10, 2016 1:09 am

Re: Nasty incompatibility surprise

Post by Tilltech » Mon May 15, 2017 8:12 am

Abula wrote:Did you buy the AM4 version? Noctua NH-D15 SE-AM4.
That's not NOCTUA NH-D15S.

Abula
Posts: 3628
Joined: Tue Nov 02, 2004 12:22 pm
Location: Guatemala

Re: Nasty incompatibility surprise

Post by Abula » Mon May 15, 2017 8:47 am

Tilltech wrote:
Abula wrote:Did you buy the AM4 version? Noctua NH-D15 SE-AM4.
That's not NOCTUA NH-D15S.
As i said before, contact noctua, tell them that you have D15S and you need the AM4 mount, they will ask you for your proof of purchase (invoice) and they will send you a free AM4 mount.

Tilltech
Posts: 86
Joined: Sat Dec 10, 2016 1:09 am

Re: Nasty incompatibility surprise

Post by Tilltech » Mon May 15, 2017 9:04 am

Ah, I see, you need to fill a special form with attached invoices for both the fan and the AM4 motherboard.

I didn't buy it yet, I said I was composing the list.

dhanson865
Posts: 2198
Joined: Thu Feb 10, 2005 11:20 am
Location: TN, USA

Re: Nasty incompatibility surprise

Post by dhanson865 » Mon May 15, 2017 7:52 pm

Tilltech wrote:Ah, I see, you need to fill a special form with attached invoices for both the fan and the AM4 motherboard.

I didn't buy it yet, I said I was composing the list.
If you didn't buy it yet, you don't need forms, just buy the correct version.

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